xUnlocked has taken another step to prove the business impact of professional learning with the launch of its enhanced Company Engagement Score. The metric empowers managers and account owners to evaluate and improve their interaction with xUnlocked’s learning platforms, Finance Unlocked, Sustainability Unlocked, and Data Unlocked.

Following the successful introduction of our Learning Hours metric earlier this year, the Company Engagement Score further reflects our continued commitment to deliver the most relevant, actionable learning data to our clients.

The Company Engagement Score, initially released in early 2024, but further refined in this latest release, has already delivered impressive results. These include a 66% increase in the proportion of clients achieving scores in the top two levels of learning engagement, and a near 40% reduction in the number of clients with the lowest scores.

These outcomes demonstrate the power of combining credible, expertly designed learning with robust, real-time, data-driven learning metrics.

Activity tracking to strategic insight: Applying the right learning metrics

Traditional learning metrics often stop at surface-level indicators: login rates or course completions. These limited metrics fail to capture deeper interactions and overall adoption.

The Company Engagement Score solves this challenge by synthesising data from multiple dimensions, ensuring a more accurate and actionable understanding of platform engagement.

Updated daily and available directly in the Manager Dashboard, it provides a 30-day engagement snapshot built from three critical, equally weighted components:

• Learner engagement: Tracking meaningful, non-essential interactions such as quizzes, discussions, and reviews.
• Seat take-up: Measuring the proportion of allocated seats actively in use.
• Monthly Active Users (MAUs): Capturing the percentage of registered learners actively engaging with core platform activities.

By synthesising these dimensions into a single, clear score, managers and account owners can move beyond guesswork to make targeted, data-driven decisions. Whether the priority is boosting awareness, highlighting relevant content, or creating bespoke learning pathways, the Engagement Score provides the clarity to act.

The path to learning improvement: Four levels of engagement

The score translates into one of four engagement levels, helping organisations see where they stand and how to progress:

• Building (0–19) – Low usage and uptake; the early stages of embedding learning.
• Launching (20–49) – Some activity, with room to boost adoption and MAUs.
• Taking off (50–69) – Rising engagement with platform features and steady uptake.
• Rocket ship (70+) – High uptake and deep engagement across all learning tools.

These benchmarks don’t just measure, they help motivate. Clients have already used them to rally teams around clear goals, celebrate progress, and maintain momentum.

Measuring the real impact of learning: The results so far

• The proportion of clients achieving an engagement score of more than 50 has risen from 30% to 60% — a 66% increase.
• Clients in the lowest engagement band have fallen from 40% to 25%.
• 95% of clients have reached out to discuss how to improve their score.

These levels provide clear insights into an organisation’s current engagement, and the steps needed to achieve greater platform adoption and success.

Why learning engagement is so important now

In today’s climate of rapid AI advancements, sustainability imperatives, and shifting regulatory landscapes, organisations cannot afford to leave learning engagement to chance. High engagement correlates with better adoption of skills, faster application in the workplace, and ultimately, greater return on learning investment.

Delivering measurable learner and client impact is a core pillar of xUnlocked’s mission. Tools like the Engagement Score help us, and our clients, ensure learning initiatives make a lasting difference.

A learning metric designed for leaders across functions and sectors

The Company Engagement Score is built for a wide audience:

• C-suite decision makers and business owners seeking evidence of ROI from learning investments
• Functional heads looking to align team capability-building with strategic goals
• Learning and development professionals aiming to boost adoption and learner satisfaction
• Account managers tracking and supporting organisational engagement goals
• Sales and support teams identifying customers needing tailored engagement strategies

Whether applied through Finance Unlocked, Sustainability Unlocked, or Data Unlocked, the Score is a universal tool for driving learning effectiveness.

The bigger picture: A data-driven future for learning

The Engagement Score is part of a broader movement at xUnlocked to equip organisations with meaningful, actionable metrics that link learning to business outcomes. By combining it with Learning Hours and other upcoming innovations, we’re helping our clients create a culture of measurable impact, where professional learning and development is a value driver.

The Engagement Score is further proof of our dedication to being trusted partners in change, demystifying complex issues and translating them into the skills and capabilities that shape the future.

Get started

The Company Engagement Score is now live across all client Manager Dashboards, with sales and support teams ready to provide guidance on interpreting and improving scores. For organisations ready to turn change into opportunity, this is a strategic compass for maximising learning impact.

Discover how the Engagement Score can help your organisation reach Rocket Ship status. Contact us now to book a demo.