About Value Creation using AI, Automation and Chatbots Pathway

AI, automation, and chatbots are transforming how we work and interact with technology. In this pathway, Tom Shaw explores how these tools can eliminate inefficiencies, simplify workflows, and drive productivity. You’ll learn practical applications of AI in everyday tasks, from automating emails and reports to enhancing customer interactions with chatbots. Through hands-on guidance, you’ll discover how to set up automation systems, build simple chatbots, and integrate AI-driven solutions into your workflow. Whether you want to improve personal efficiency or optimise business processes, this pathway provides the insights and tools you need to create value and free up time for higher-impact work.

In this pathway

Pathway experts

Tom Shaw

Progamming Content Creator

Tom Shaw is a self-taught software developer and content creator from Nottingham, UK. He began his coding journey in April 2020 during the COVID-19 lockdowns. He has since worked with various companies on diverse projects, honing his skills and expanding his expertise. Tom is also a content creator, sharing tutorials and insights on platforms like YouTube to demystify coding and make technology more accessible. His project, Code Planner, is a SaaS product designed to assist developers in organising and planning their coding projects.